Claims Department

Accidents are unpredictable and stressful, but filing a claim with your insurance shouldn’t be. FIA Insurance Services, INC is here to assist and guide you through the claim process.

What to do in an accident?

  1. Safety first. Find a safe location. In an emergency, call 911. (injuries, hit & run, fire, burglary, liability dispute etc)
  2. Take photos of the scene of accident and damages of all parties
  3. Take these information down:

Date, time and location Other parties Contact info:

Driver License #
Phone #
Insurance company & policy number

In a car accident, also get:

License plate
Year, make and model.
Take down witness contact info if there is any.

How does the insurance claim process work?

  1. File a claim. This can be done by contacting us or directly to the insurance company.
  2. Once a claim has been filed, you will be contacted by the assigned adjuster for your case.
  3. An estimator from the insurance company will come to your home or repair facility to assess your loss.
  4. You may choose your own repairer. Most insurance companies can refer you to selected repairer.
If you wish to contact your carrier directly after hours, please refer to the toll-free numbers listed below:
  • Company
    Claims Reporting
  • Allied Business


  • Allied Personal


  • California Fair Plan


  • Commerce West


  • Constitution State Services Claims


  • Construction Claims


  • GeoVera


  • Golden Eagle


  • Hartford


  • Liberty Mutual


  • Mapfre


  • Mercury Insurance


  • Mitsui Sumitomo


  • National Accounts Claims


  • Peerless Insurance Company


  • Safeco Insurance


  • Tokio Marine America


  • Travelers Auto, Property, General Liability, Specialty, Workers Compensation